Communication and Feedback

This training is aimed both at individual contributors who want to improve their communication and at people with leadership responsibility who want to improve their skills, especially in conversational situations.

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Are you tired of outdated communication theories and models? In theory it all sounds reasonable and at the same time you can’t express what you actually want to say and admire others for their rhetorical skills? Learn how to express yourself in a pointed and positive way to achieve what you really want.

Reflect

On your own communication patterns, both verbal and non-verbal, by getting feedback.

Learn

To better communicate and how to keep improving after the training

Apply

Try, try and try some more. Plenty of exercises and practice, because change takes time and effort

Training Topics

Positive language

Negative language tends to create resistance in ourselves and others
Reframing our communication in positive language helps build commitment and good-will, and makes others more receptive to what we are saying

Asking the right questions and sincere listening

How often do we ask questions we don’t even want answered? Or we thinkwe know the answer to? How often should we have asked a question but didn’t bother or think of doing so?
Asking the right questions is what separates a monologue from a conversation and enables us to understand what the other person cares about, is thinking or feeling.

Non-violent communication

Based on the model by Marshal C. Rosenberg
Learn to express critical topics in a way that does not immediately cause a defensive reaction in the other party
Differentiate between feelings and the underlying needs

Radical candor

Striking the balance between clarity and empathy is difficult, and most of us tend to prefer one or the other
But expressing one without the other either means you are perceived as pretty harsh (clarity without empathy) or very nice but ineffectual (empathy without clarity)
Learn to combine both aspects in your communication through practice and clear, but obviously empathic, feedback

Psychology of conversation

Understanding the psychological mechanisms at play during conversations
Learn how and why conversations can go off the rails even when neither party wants that to happen

Embodiment

Non-verbal communication or body language can help us reinforce our message – or take away from it
It also tends to be something we cannot see in ourselves very well and that we don’t get a lot of feedback on – we want to change that!

Storytelling

Storytelling is as old as humanity itself. It allows us to bring across emotions, complex ideas, motivation or a vision for the future much more powerfully than just saying “This is the idea”
To help you become a better story teller, we will look at the main characteristics of effective storytelling and help you develop stories of your own about something you care about

Our Method

Our “Communication & Feedback” Training enables a sustainable learning experience through these training and coaching elements:

Two training days
Models and theories based on literature, experience, neuroscience and practicability
Take-home exercises for you and your team
Reflection and discussion
Simulations and case studies
Workbook & documentation
Exchange in a small, trusting group